Amber International Holding Limited (Nasdaq: AMBR) is a leading Web3 financial solutions and infrastructure provider, operating under the brand name Amber Premium.

Amber Premium is a leading provider of institutional crypto financial services and solutions. As a core subsidiary of Amber Group, it provides institutional market access, execution infrastructure, and investment solutions to help institutions and high-net-worth individuals optimize their digital asset portfolios. Amber Premium offers a regulated, scalable financial ecosystem powered by proprietary blockchain and financial technologies, AI-driven risk management, and quantitative algorithms across CeFi, DeFi, and OTC markets. For more information, visit www.ambr.io

Role and Responsibilities:

• Assist overseas sales teams by addressing inquiries related to products, events, and internal procedures, ensuring smooth operational processes.
• Oversee cross-departmental projects, including both online and offline marketing events, facilitating communication and follow-up tasks with the sales team.
• Responsible for tracking sales staff's performance data, providing data support to the sales team on a regular basis, and outputting performance tracking reports.
• Manage changes in customer relationships, including onboarding new sales staff and providing guidance during handovers for departing staff.
• Review all marketing materials in traditional Chinese and English, offering insights on layout and interpretation to ensure alignment with client perspectives. Distribute updates promptly to the sales team.
• Execute routine back-office tasks, including issuing client asset statements and monthly treasury/fund product return slips, confirming changes in client positions or redemptions, and preparing OTC loan and option transaction agreements.
• Liaise with external system suppliers and internal product teams regarding software upgrades and troubleshooting, ensuring seamless operational functionality..
• Effectively communicate feedback, challenges, and insights to appropriate stakeholders, fostering collaboration across departments.

Requirements:

• 3-5 years experience in a back-office support role within the financial, FinTech, or internet industry is preferred.
• Strong ability to map out sales operation process flows with excellent documentation skills.
• Collaborative work style with excellent written and verbal English communication skills, preferably bilingual in Mandarin; effectively interacts with partners across organizational boundaries/hierarchies
• Highly proficient in using Excel, Python, IDE and other tools to process data, master the use of PPT, Visio, and other online presentation/collaboration tools.

Opportunities for All Levels: While we are looking for candidates with more senior experience, we also welcome applications from fresh graduates or those interested in junior roles.

Amber Group opens its doors to the curious problem solver empowered to make an impact in shaping tomorrow. As a hyper-growth company since day 1, we continually invite talent to join our diverse, nimble and digitally-native teams. If this sounds like you, apply now, or get in touch with us today at [email protected].